Global Contact Center Market 2020-2024

コンタクトセンターの世界市場2020-2024

◆タイトル:Global Contact Center Market 2020-2024
◆商品コード:IRTNTR40477
◆調査・発行会社:Technavio (Infiniti Research Ltd.)
◆発行日:2020年2月
◆ページ数:120
◆資料形式:PDF / 英語
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◆調査対象地域:グローバル
◆産業分野:IT
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【資料の概要】

本調査レポートでは、"コンタクトセンターの世界市場2020-2024"について調査・分析し、エグゼクティブサマリー、市場概観、業界の構造分析、市場規模及び予測、種類別分析、主要地域別分析、主要国別分析、市場の課題、市場動向、競争状況等の情報をお届けいたします。

Global Contact Center Market 2020-2024Technavio has been monitoring the global contact center market and it is poised to grow by USD 5.99 bn during 2020-2024, progressing at a CAGR of 9% during the forecast period. Our reports on global contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based contact centers.In addition, integration of chatbots for better turnaround times is anticipated to boost the growth of the global contact center market as well.
Market Segmentation
Technavio’s global contact center market is segmented as below:
Type:
Voice-based
Text-based
Social Media-based

Deployment:
Cloud-based
On-premises

Geographic Segmentation:
APAC
Europe
MEA
North America
South America

Key Trends for global contact center market growth
This study identifies integration of chatbots for better turnaround times as the prime reasons driving the global contact center market growth during the next few years.
Prominent vendors in global contact center market
We provide a detailed analysis of around 25 vendors operating in the global contact center market, including some of the vendors such as 8×8 Inc., ALE International, Aspect Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp. and NEC Corp. .
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors. For further information on this report, please visit - https://www.technavio.com/report/contact-center-market-industry-analysis

About Technavio
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research – both primary and secondary. Technavio’s market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

【資料の目次】

• Executive Summary
o Market Overview
• Market Landscape
o Market ecosystem
o Value chain analysis
• Market Sizing
o Market definition
o Market segment analysis
o Market size 2019
o Market outlook: Forecast for 2019 – 2024
• Five Forces Analysis
o Five Forces Summary
o Bargaining power of buyers
o Bargaining power of suppliers
o Threat of new entrants
o Threat of substitutes
o Threat of rivalry
o Market condition
• Market Segmentation by Type
o Market segments
o Comparison by Type placement
o Voice-based – Market size and forecast 2019-2024
o Text-based – Market size and forecast 2019-2024
o Social media-based – Market size and forecast 2019-2024
o Market opportunity by Type
• Market Segmentation by Deployment
o Market segments
o Comparison by Deployment placement
o Market opportunity by Deployment
• Customer landscape
o Overview
• Geographic Landscape
o Geographic segmentation
o Geographic comparison
o APAC – Market size and forecast 2019-2024
o North America – Market size and forecast 2019-2024
o Europe – Market size and forecast 2019-2024
o South America – Market size and forecast 2019-2024
o MEA – Market size and forecast 2019-2024
o Key leading countries
o Market opportunity by geography
• Drivers, Challenges, and Trends
o Market drivers
o Volume driver – Demand led growth
o Volume driver – Supply led growth
o Volume driver – External factors
o Volume driver – Demand shift in adjacent markets
o Price driver – Inflation
o Price driver – Shift from lower to higher priced units
o Market challenges
o Market trends
• Vendor Landscape
o Overview
o Vendor landscape
o Landscape disruption
• Vendor Analysis
o Vendors covered
o Market positioning of vendors
o 8×8 Inc.
o ALE International
o Aspect Software Inc.
o Avaya Holdings Corp.
o Cisco Systems Inc.
o Enghouse Systems Ltd.
o Five9 Inc.
o Genesys Telecommunications Laboratories Inc.
o Mitel Networks Corp.
o NEC Corp.
• Appendix
o Scope of the report
o Currency conversion rates for US$
o Research methodology
o List of abbreviations
Exhibits
• 1.Key Finding 1
• 2.Key Finding 2
• 3.Key Finding 3
• 4.Key Finding 4
• 5.Key Finding 5
• 6.Key Finding 6
• 7.Key Finding 7
• 8.Key Finding 8
• 9.Market in focus
• 10.Parent market
• 11.Market characteristics
• 12.Product / Service portfolio of key vendors included in the market definition
• 13.Market segments
• 14.Global – Market size and forecast 2019 – 2024 ($ billion)
• 15.Global market: Year-over-year growth 2019 – 2024 (%)
• 16.Five forces analysis 2019 & 2024
• 17.Bargaining power of buyers
• 18.Bargaining power of suppliers
• 19.Threat of new entrants
• 20.Threat of substitutes
• 21.Threat of rivalry
• 22.Market condition – Five forces 2019
• 23.Type placement – Market share 2019-2024 (%)
• 24.Comparison by Type placement
• 25.Voice-based – Market size and forecast 2019-2024 ($ billion)
• 26.Voice-based – Year-over-year growth 2019-2024 (%)
• 27.Text-based – Market size and forecast 2019-2024 ($ billion)
• 28.Text-based – Year-over-year growth 2019-2024 (%)
• 29.Social media-based – Market size and forecast 2019-2024 ($ billion)
• 30.Social media-based – Year-over-year growth 2019-2024 (%)
• 31. Market opportunity by Type
• 32.Deployment placement – Market share 2019-2024 (%)
• 33.Comparison by Deployment placement
• 34. Market opportunity by Deployment
• 35.Customer landscape
• 36.Market share by geography 2019-2024 (%)
• 37.Geographic comparison
• 38.APAC – Market size and forecast 2019-2024 ($ billion)
• 39.APAC – Year-over-year growth 2019-2024 (%)
• 40.North America – Market size and forecast 2019-2024 ($ billion)
• 41.North America – Year-over-year growth 2019-2024 (%)
• 42.Europe – Market size and forecast 2019-2024 ($ billion)
• 43.Europe – Year-over-year growth 2019-2024 (%)
• 44.South America – Market size and forecast 2019-2024 ($ billion)
• 45.South America – Year-over-year growth 2019-2024 (%)
• 46.MEA – Market size and forecast 2019-2024 ($ billion)
• 47.MEA – Year-over-year growth 2019-2024 (%)
• 48.Key leading countries
• 49.Market opportunity by geography ($ billion)
• 50.Impact of drivers
• 51.Impact of challenges
• 52.Landscape disruption
• 53.Industry risks
• 54.Vendors covered
• 55.Market positioning of vendors
• 56.8×8 Inc. – Overview (1/3)
• 57.8×8 Inc. – Overview (2/3)
• 58.8×8 Inc. – Overview (3/3)
• 59.8×8 Inc. – Product and service
• 60.8×8 Inc. – Key offerings
• 61.8×8 Inc. – Key customers
• 62.8×8 Inc. – Segment focus
• 63.ALE International – Overview (1/3)
• 64.ALE International – Overview (2/3)
• 65.ALE International – Overview (3/3)
• 66.ALE International – Product and service
• 67.ALE International – Key offerings
• 68.ALE International – Key customers
• 69.ALE International – Segment focus
• 70.Aspect Software Inc. – Overview (1/3)
• 71.Aspect Software Inc. – Overview (2/3)
• 72.Aspect Software Inc. – Overview (3/3)
• 73.Aspect Software Inc. – Product and service
• 74.Aspect Software Inc. – Key offerings
• 75.Aspect Software Inc. – Key customers
• 76.Aspect Software Inc. – Segment focus
• 77.Avaya Holdings Corp. – Overview (1/3)
• 78.Avaya Holdings Corp. – Overview (2/3)
• 79.Avaya Holdings Corp. – Overview (3/3)
• 80.Avaya Holdings Corp. – Business segments
• 81.Avaya Holdings Corp. – Key offerings
• 82.Avaya Holdings Corp. – Key customers
• 83.Avaya Holdings Corp. – Segment focus
• 84.Cisco Systems Inc. – Overview (1/3)
• 85.Cisco Systems Inc. – Overview (2/3)
• 86.Cisco Systems Inc. – Overview (3/3)
• 87.Cisco Systems Inc. – Business segments
• 88.Cisco Systems Inc. – Key offerings
• 89.Cisco Systems Inc. – Key customers
• 90.Cisco Systems Inc. – Segment focus
• 91.Enghouse Systems Ltd. – Overview (1/3)
• 92.Enghouse Systems Ltd. – Overview (2/3)
• 93.Enghouse Systems Ltd. – Overview (3/3)
• 94.Enghouse Systems Ltd. – Business segments
• 95.Enghouse Systems Ltd. – Key offerings
• 96.Enghouse Systems Ltd. – Key customers
• 97.Enghouse Systems Ltd. – Segment focus
• 98.Five9 Inc. – Overview (1/3)
• 99.Five9 Inc. – Overview (2/3)
• 100.Five9 Inc. – Overview (3/3)
• 101.Five9 Inc. – Product and service
• 102.Five9 Inc. – Key offerings
• 103.Five9 Inc. – Key customers
• 104.Five9 Inc. – Segment focus
• 105.Genesys Telecommunications Laboratories Inc. – Overview (1/3)
• 106.Genesys Telecommunications Laboratories Inc. – Overview (2/3)
• 107.Genesys Telecommunications Laboratories Inc. – Overview (3/3)
• 108.Genesys Telecommunications Laboratories Inc. – Product and service
• 109.Genesys Telecommunications Laboratories Inc. – Key offerings
• 110.Genesys Telecommunications Laboratories Inc. – Key customers
• 111.Genesys Telecommunications Laboratories Inc. – Segment focus
• 112.Mitel Networks Corp. – Overview (1/3)
• 113.Mitel Networks Corp. – Overview (2/3)
• 114.Mitel Networks Corp. – Overview (3/3)
• 115.Mitel Networks Corp. – Product and service
• 116.Mitel Networks Corp. – Key offerings
• 117.Mitel Networks Corp. – Key customers
• 118.Mitel Networks Corp. – Segment focus
• 119.NEC Corp. – Overview (1/3)
• 120.NEC Corp. – Overview (2/3)
• 121.NEC Corp. – Overview (3/3)
• 122.NEC Corp. – Business segments
• 123.NEC Corp. – Key offerings
• 124.NEC Corp. – Key customers
• 125.NEC Corp. – Segment focus
• 126.Currency conversion rates for US$
• 127.Research Methodology
• 128.Validation techniques employed for market sizing
• 129.Information sources
• 130.List of abbreviations



【掲載企業】

8x8 Inc.,ALE International,Aspect Software Inc.,Avaya Holdings Corp.,Cisco Systems Inc.,Enghouse Systems Ltd.,Five9 Inc.,Genesys Telecommunications Laboratories Inc.,Mitel Networks Corp.,NEC Corp.

【免責事項】
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