PART 01: Executive summary
Highlights
PART 02: Scope of the report
Base year
Forecast period
Market coverage
Definition
Market size calculation
Geographical segmentation
Vendor segmentation
Common currency conversion rates
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
Evolution of IVAs
Business and revenue model structure for IVA companies
PART 05: Market landscape
Market size and forecast
Five forces analysis
PART 06: Market segmentation by end-user
BFSI
Government
Retail
Travel
Others
PART 07: Geographical segmentation
PART 08: Market drivers
Increase in adoption of IVAs in healthcare industry
Multichannel VAs
Increasing demand for web self-service
Increased need to improve CRM
PART 09: Impact of drivers
PART 10: Market challenges
Proper integration between front-end and back-end knowledge base
Lack of standardization
Lack of learning curve
Complexity in understanding user objective
Lack of product differentiation and viability issues
PART 11: Impact of drivers and challenges
PART 12: Market trends
Holographic VAs
Social media
Increase in mobility
Mergers and acquisitions
PART 13: Vendor landscape
Competitive scenario
PART 14: Key vendor analysis
Anboto
CX Company
Creative Virtual
Ecreation
eGain
GetAbby
H-care
Inbenta
Next IT
Nuance
Synthetix
Viclone
PART 15: Appendix
List of abbreviations
PART 16: Explore Technavio
[List of Exhibits]
Exhibit 01: Business model for IVA providers
Exhibit 02: Revenue model for IVA providers
Exhibit 03: Global IVA market ($ billions)
Exhibit 04: Five forces analysis
Exhibit 05: Global IVA market by end-user 2014
Exhibit 06: Global IVA market by end-user 2014-2019
Exhibit 07: Global IVA market by end-user sector 2014-2019
Exhibit 08: Global IVA market in BFSI sector 2014-2019 ($ millions)
Exhibit 09: Global IVA market in government sector 2014-2019 ($ millions)
Exhibit 10: Global IVA market in retail sector 2014-2019 ($ millions)
Exhibit 11: Global IVA market in retail sector 2014-2019 ($ millions)
Exhibit 12: Global IVA market in others segment 2014-2019 ($ millions)
Exhibit 13: Global IVA market by geographical segmentation 2014-2019 ($ millions)
Exhibit 14: Number and growth rate of healthcare insurers in US 2008-2013
Exhibit 15: Impact of drivers
Exhibit 16: Impact of drivers and challenges
Exhibit 17: Competitive scenario in global IVA market
Exhibit 18: Anboto: Product segmentation
Exhibit 19: CX Company: Solutions segmentation
Exhibit 20: Creative Virtual: Product segmentation
Exhibit 21: Ecreation: Key solutions
Exhibit 22: eGain: Business segmentation by revenue 2014
Exhibit 23: eGain: Business segmentation by revenue 2013 and 2014 ($ millions)
Exhibit 24: eGain: Geographical segmentation by revenue 2014
Exhibit 25: GetAbby: Areas of application
Exhibit 26: H-care: Key products
Exhibit 27: Inbenta: Key technologies
Exhibit 28: Next IT: Business segmentation
Exhibit 29: Nuance: Business segmentation by revenue 2014
Exhibit 30: Nuance: Business segmentation by revenue 2013 and 2014 ($ millions)
Exhibit 31: Nuance: Geographical segmentation by revenue 2014
Exhibit 32: Synthetix: Product segmentation
Exhibit 33: Viclone: Product segmentation
【掲載企業】
Anboto, CX Company, [24]7, Creative Virtual, Ecreation BV, eGain, GetAbby, H-care, Inbenta, Next IT, Nuance Communications, Synthetix, ViClone
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